Meet Lucy Gallagher, Escrow Officer

For Lucy Gallagher, Texas really was a “whole other country.” She and her family moved to Houston from England when she was five for her father’s job in the oil and gas business. “My dad always loved Texas and wanted to be a Texan,” she says. And though she wasn’t sworn in as a citizen until she was 17, “I felt Texan right away.” The food, however, took some getting used to. Nachos in the school cafeteria or chicken and dumplings were just weird, but says, “Nachos are one of my absolute favorite foods now.”

At 19, she started working with a temp agency at  the front desk of a title company. “I had no idea what ‘title’ was,” she says. “Now, almost 20 years later, my temp job has turned into a great career, and I know a whole lot about the title business,” she grins. In 2004, Lucy moved to Austin, where she worked for the same title company and was promoted to closer within two years. She chose to “retire” in 2017 after two children joined the family, but retirement didn’t last long.

When she decided it was time to get back into the title business, she knew she only wanted to work for Independence Title. “Within the first five minutes of my interview, I knew I was making the right choice,” she says. “And when I walked into my new office, everyone was so welcoming and cool. I felt immediately like I was part of something special. It is an awesome work family.” At Independence Title, she feels supported, valued and appreciated. “We have great processes in place. If I have a question, I know I can get an answer quickly. Management listens and really cares about what I have to say,” she says.

She loves sharing the “home ownership moment” in people’s lives and walking them through the last few steps to get there. “You never know what situation or personality the transaction will bring. It’s ever-changing, interesting and challenging.” Some homeowners must make the decision to sell under difficult circumstances, a real test for an escrow officer’s human skills. “I feel such compassion in these situations. I need to ask hard questions of them to help them take care of the business, but I feel for them. It feels so good to help.”

When Lucy isn’t working, she’s with her two children, her niece and grandnieces. “I’ve got a house full, and I love it!” She also enjoys being outdoors, hiking around Austin.  If you’ve got a transaction up in the Northwest area of Austin, please stop by the Tower of the Hills Office and say “hi” to Lucy and the team!


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